WHY THIS COURSE?

The workplace requires harmonious team work, but this is easier said than done. When a person strays from what is expected or accepted, then the leader needs to rectify this behaviour.

The avoidance of these situations is not uncommon, often leading to catastrophic meltdowns and degeneration of relationships, often undoing good work prior. These conversations must be had, for the benefit of the people and the organisation, and yes, they are not easy, hence the course title.

COURSE OUTCOMES

• The importance of difficult conversations
• Common mistakes people do when having difficult conversations
• Preparing and planning for a difficult conversation
• Determining root causes
• Communication Skills
• Active Listening
• Managing your emotions and bias
• How a leader handles difficult conversations
• Giving negative feedback effectively
• Handling difficult conversations remotely

WHO SHOULD ATTEND?

The course is suitable for all levels whilst critical for those with direct reports can benefit any team member.

• Labour relations
• Employee relations
• Grievance officers
• Supervisors
• Managers
• Human resources

GET IN TOUCH OR BOOK